Cookie Policy

1. Introduction

This Cookie Policy explains how CaseSuite.ai ("we," "our," or "us") uses cookies and similar tracking technologies on our website (casesuite.ai) and application (app.casesuite.ai). This policy should be read alongside our Privacy Policy, which provides additional information about how we collect, use, and protect your data.

By using our Service, you consent to the use of cookies in accordance with this Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie consent mechanism (where available).

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be:

• Session cookies: Temporary cookies that expire when you close your browser
• Persistent cookies: Cookies that remain on your device for a set period or until you delete them
• First-party cookies: Set by the website you are visiting
• Third-party cookies: Set by domains other than the one you are visiting

3. How We Use Cookies

We use cookies and similar technologies for the following purposes:

3.1 Essential Cookies

These cookies are necessary for the Service to function and cannot be switched off. They are usually set in response to actions you take, such as:

• Logging into your account
• Maintaining your session and authentication state
• Remembering your preferences and settings
• Ensuring security and preventing fraud
• Loading balance and performance optimization

Examples: Session ID cookies, authentication tokens, security cookies

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Remembering your language preferences
• Storing your display preferences (theme, layout)
• Remembering your recently viewed items
• Enabling chat and support features

Examples: Preference cookies, user interface customization cookies

3.3 Analytics and Performance Cookies

These cookies help us understand how visitors interact with our Service:

• Tracking page views and user navigation patterns
• Measuring website performance and load times
• Identifying popular features and content
• Understanding user behavior and preferences
• Improving user experience and service functionality

Examples: Google Analytics cookies, performance monitoring cookies

Note: We use Google Analytics to track website usage. Google Analytics uses cookies to collect information about how visitors use our site. This information is used to compile reports and help us improve the site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

• Tracking which pages you visit and actions you take
• Building a profile of your interests
• Delivering targeted advertisements (if applicable)
• Measuring the effectiveness of marketing campaigns

Examples: Advertising network cookies, retargeting cookies

Note: We may use marketing cookies in the future. If implemented, you will be able to opt out through our cookie consent mechanism.

4. Third-Party Cookies

In addition to our own cookies, we may use various third-party cookies to report usage statistics and deliver content:

4.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as:

• How you arrived at our website
• Pages you visit and time spent on pages
• Links you click and actions you take
• Device and browser information

For more information, see Google's Privacy Policy and Google's Cookie Policy.

4.2 Other Third-Party Services

We may use other third-party services that set cookies, such as:

• Payment processors (for secure payment processing)
• Customer support tools (for chat and help features)
• Content delivery networks (for fast content delivery)
• Security services (for fraud prevention and security)

These third parties have their own privacy policies and cookie practices. We encourage you to review their policies.

5. Types of Tracking Technologies

In addition to cookies, we may use similar tracking technologies:

5.1 Web Beacons and Pixel Tags

Small images embedded in web pages or emails that help us track whether content has been viewed or opened.

5.2 Local Storage

Browser storage mechanisms (localStorage, sessionStorage) used to store preferences and data locally on your device.

5.3 Fingerprinting

We do not use browser fingerprinting techniques to track users across different websites.

6. Cookie Retention

Cookies are stored on your device for different periods:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain for a set period (typically 30 days to 2 years) or until you delete them
• Essential cookies: May persist for the duration of your session or until you log out

Specific retention periods for each cookie type are detailed in our cookie consent mechanism (where available).

7. Managing Your Cookie Preferences

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Set preferences for specific websites
• Receive notifications when cookies are set

Important: Blocking essential cookies may prevent the Service from functioning properly. You may not be able to log in or use certain features if you disable essential cookies.

Instructions for managing cookies in popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

7.2 Cookie Consent Mechanism

Where required by law, we provide a cookie consent mechanism that allows you to:

• Accept or reject non-essential cookies
• Customize your cookie preferences by category
• Withdraw consent at any time

You can access and update your cookie preferences through your account settings or our cookie consent banner.

7.3 Opt-Out Tools

You can opt out of certain third-party tracking:

• Google Analytics: Install the Google Analytics Opt-out Browser Add-on
• Network Advertising Initiative: Visit NAI Opt-Out Page
• Digital Advertising Alliance: Visit DAA Opt-Out Page

8. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. As a result, we do not currently respond to DNT signals from web browsers.

However, you can control cookies and tracking through the methods described in Section 7 above.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this page
• Sending an email notification for significant changes (where applicable)

Your continued use of the Service after changes constitutes acceptance of the updated Cookie Policy.

10. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us: