Privacy Policy

1. Introduction

CaseSuite.ai ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your legal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered legal case management platform, including our services at app.casesuite.ai and our AI tools such as CaseCam and Deposition Summarizer.

As a legal technology platform, we understand the critical importance of attorney-client privilege and data security. We have implemented industry-leading security measures and compliance protocols to protect your sensitive legal information.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name, email address, and contact information
• Law firm or organization name
• Billing and payment information (processed securely through third-party payment processors)
• Account preferences and settings

2.2 Legal Case Data

To provide our services, we collect and process:

• Case and matter information (case names, numbers, descriptions)
• Client information and contact details
• Legal documents, contracts, and case files
• Time tracking and billing records
• Calendar events, deadlines, and appointments
• Task assignments and case notes

2.3 AI Processing Data

Our AI-powered tools process specific types of data:

• CaseCam: Police body cam footage, video files, transcripts, and analysis results
• Deposition Summarizer: Deposition transcripts, audio/video recordings, and generated summaries
• Document analysis data and extracted information
• AI-generated insights, summaries, and recommendations

Important: All AI processing is performed with strict confidentiality and security measures. We do not use your legal data to train our AI models or share it with third parties for AI training purposes.

2.4 Usage and Technical Data

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Log files and error reports
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Provide, maintain, and improve our legal case management platform
• Process and analyze legal documents, videos, and data through our AI tools
• Generate transcripts, summaries, and insights using AI technology
• Enable collaboration and communication within your law firm
• Process billing, payments, and manage subscriptions
• Send service-related communications and updates

3.2 AI Processing

Our AI tools (CaseCam, Deposition Summarizer, etc.) process your data to:

• Analyze video footage and extract relevant information
• Generate accurate transcripts and summaries
• Identify key moments, events, and insights
• Answer questions about your legal documents and evidence
• Provide recommendations and analysis to support your legal work

AI Data Usage Commitment: We do not use your legal case data, client information, or uploaded content to train, improve, or develop our AI models. Your data is processed solely for your use and is not shared with AI training datasets or used for any purpose other than providing you with the requested services.

3.3 Security and Compliance

We use your information to:

• Maintain security and prevent fraud
• Comply with legal obligations and industry regulations
• Enforce our Terms of Service
• Protect attorney-client privilege and confidentiality

4. Data Sharing and Disclosure

4.1 No Sale of Data

We do not sell, rent, or trade your legal data, client information, or any personal information to third parties.

4.2 Service Providers

We may share information with trusted service providers who assist us in:

• Cloud hosting and infrastructure (with strict data processing agreements)
• Payment processing (PCI DSS compliant processors)
• AI processing services (under strict confidentiality agreements)
• Customer support and communication tools

All service providers are contractually obligated to maintain confidentiality and security standards equivalent to our own.

4.3 Legal Requirements

We may disclose information if required by law, court order, or legal process, but we will:

• Notify you of such requests when legally permitted
• Challenge overly broad or improper requests
• Protect attorney-client privilege to the fullest extent possible

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data would be transferred subject to the same privacy protections and confidentiality obligations.

5. Data Security

We implement industry-leading security measures to protect your data:

• Encryption: End-to-end encryption for data in transit and at rest
• Access Controls: Role-based access controls and multi-factor authentication
• Infrastructure: Secure cloud infrastructure with regular security audits
• Monitoring: Continuous security monitoring and threat detection
• Compliance: Adherence to legal industry security standards and best practices
• Backup: Regular encrypted backups with disaster recovery procedures

While we implement robust security measures, no system is 100% secure. We recommend that you also take steps to protect your account, including using strong passwords and enabling multi-factor authentication.

6. Attorney-Client Privilege

We recognize and respect the critical importance of attorney-client privilege. We:

• Maintain strict confidentiality of all legal communications and documents
• Do not access, review, or use your legal data except as necessary to provide our services
• Implement technical and administrative safeguards to protect privileged communications
• Train our staff on the importance of maintaining attorney-client privilege
• Resist disclosure requests that would compromise privilege when legally permissible

By using our services, you acknowledge that you are responsible for ensuring that your use of our platform complies with your professional obligations regarding attorney-client privilege and confidentiality.

7. Data Retention

We retain your data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations and professional requirements
• Resolve disputes and enforce our agreements
• Maintain records as required by law or professional standards

When you delete your account or request data deletion, we will delete or anonymize your data in accordance with our data retention policies and legal requirements. Some data may be retained for a limited period for backup, legal compliance, or dispute resolution purposes.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal and professional obligations)
• Portability: Request export of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@casesuite.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. International Data Transfers

Your data may be processed and stored in servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including:

• Standard contractual clauses approved by relevant data protection authorities
• Compliance with applicable data protection frameworks
• Maintenance of security and confidentiality standards regardless of location

10. Children's Privacy

Our services are designed for legal professionals and law firms. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice in our application

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: